Business Owner Bill of Rights

About

City Small Business Services, Department of

As part of New York City's commitment to provide New Yorkers with excellent customer service, the Mayor's Office and the City Council have created a Business Owner's Bill of Rights.

Business owners in New York City have the right to:

Courteous and professional treatment by New York City employees
Inspectors who are polite, professionally dressed, and properly identified
Information about how long inspections will take and the cost of all related fees
Knowledgeable inspectors who enforce agency rules uniformly
Receive information about agency rules from inspectors or other employees
Contest a violation through a hearing, trial or other relevant process
Request a review of inspection results or re-inspection as soon as possible
Receive explanation from inspectors (if requested) on violation details and instructions for viewing inspection results
Access information in languages other than English
Comment, anonymously and without fear of retribution, on the performance or conduct of New York City employees

If you have not received service that meets the Bill of Rights, please use the City's feedback tool, available by clicking on "Contact Us." All comments and information submitted through the Customer Survey will be kept strictly confidential and used exclusively to enhance service to business owners.

Additional resources

Business Owners Bill of Rights

Customer Survey

NYC Mayor's Office of Operations (MOO)

Address
253 Broadway

10th Floor

New York NY 10007

Website http://nyc.gov/html/ops/html/home/home.shtml

For further assistance, please call 311 and ask for: Business Owner's Bill of Rights